Your Questions, Answered

CLS is an abbreviation of ‘Canadian Lumber Size.’ The name originates from the Canadian market. CLS is typically used for internal stud work. The usual sizes of CLS are 38mmx63mm or 38mmx89mm. Lengths include 2.4m, 3.0m, and 4.8m. View our CLS range here

C24 treated timber is kiln dried, planed, and chemically treated. All edges are eased. C24 is a grading level that architects, engineers, and builders often require. The C24 grade confirms the timber is of a certain strength. C24 timber is ideal for structural use as well as home DIY. All our treated timber is impregnated with Lonza Tanalith solution. Tanalith gives the timber the ultimate long-term protection against wood decay and insect attack, wherever the timber is to be used. Treated timber is ideal for outside use. View our C24 Treated Timber range here

C24 untreated timber is kiln dried and planed. All edges are eased. C24 is a grading level that architects, engineers, and builders often require. The C24 grade confirms the timber is of a certain strength. C24 timber is ideal for structural use as well as home DIY. View our C24 Untreated Timber range here

Constructional timber is checked to make sure it is strong enough to be used in a structure, such as a house. Engineers and Architects require that timbers are of a certain strength to make sure structures will be stable. These grades are classified. For example, C24 timber is a higher (better quality) grade than C16 timber.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been shipped, we are unable to make changes.

If your product arrives damaged or is not working properly, please contact our customer service team within 7 days of receiving your order. We’ll arrange a replacement or refund for you.

To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.

Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our return policy for details.

Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.

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