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Operational Update

09 June 2020

Whilst things are slowly getting back to normal, it's been busy here at Carvers and we have been putting out a lot of updates on the news feed section of our website. With all these updates there has been a bit of confusion, so here is a simplified list.

Are you open?

Yes.
Our main store is open and to make it safe for everyone we have staggered our opening times. Monday to Saturday we are open from 7:30am to 9:00am for our Trade Customers only (those with a credit account or a trade discount card). Then, from 9:00am to 4:30pm we are open to everyone. We have done this as we tend to be busy with our trade customers first thing so to keep everyone as safe as possible, we think this is the best option.
Please be aware that we will close our main gates at 4:20pm so we can start to close the site.

What security measures do you have in place?

We have kitted out our entire store with protective screening around our checkouts and trade counters to protect both you and our staff. Please help us keep everyone safe by following our signage and observing the 2 metre social distancing rules in store and on our site.
Where possible, we are also asking you to pay for your transactions via card or contactless so we can reduce the amount of cash we have to handle.
For our Drive Thru warehouse, we have put a new queuing system in place so that we don't get overcrowded. To join the queue, drive on to our car park and loop around where there will be a marshal or 2 controlling the flow.
We have a few other measures in place which are all explained to you as you enter our site.



What restrictions do you have in place?

We have been inundated with orders since we reopened. Because of this and whilst operating with a skeleton staff, we have decided not to trade online at this time. You can still browse the website, but you will not be able to checkout. We are constantly reviewing this, and we will make any announcement when updates are available. In the meantime, we are asking that you call us on 01902 577000 to place your order.
We are also operating restrictions on deliveries. We are only delivering orders with a value of £200 + VAT and above. Again, this is being reviewed daily.
The Car Gas facility is still currently closed. Further updates will be available on this in due course.

Are the franchises still open?

Yes.
Cafe1896 are operating a reduced menu with a takeaway service only.
SJ Dixon & Son, Tile Choice and Rayton Electrical are fully open with the same safety measures in place and operating the same opening hours as us.

What are your stock levels like?

Like most other merchants, we are struggling to obtain some stock such as plaster materials. We are doing our best to update our stocks, but delivery times are very much ad-hoc from our suppliers. Please get in touch with us and we will try our best to keep you updated.

Most importantly, please do not visit our site if you or anyone in your household have symptoms of COVID-19.

We want to thank you all for your patience during this time and as ever, stay safe. 
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